Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure, personalised, and compliant gaming environment. This may include details you supply directly during registration or while using our services, as well as data collected automatically through your interaction with the platform.

Personal Data

When you open an account we typically collect your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for identity verification. We also process financial information such as payment card details, bank account data, and transaction history to facilitate deposits and withdrawals.

Technical and Usage Data

Our systems automatically record technical information including your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to maintain the functionality of the website, analyse performance, and detect suspicious activity.

How We Use Your Information

We process personal data only for clearly defined purposes. These include verifying your identity and age, administering your gaming account, processing financial transactions, providing customer support, preventing fraud and money laundering, complying with regulatory obligations, and improving our services through analysis of user behaviour.

Where we have your consent, we may also use your contact details to send personalised offers, promotions, and newsletters about new games or features. You can withdraw this consent at any time without affecting the core services we provide.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform, such as payment processors, identity verification agencies, customer support partners, and IT infrastructure suppliers. All such partners are contractually bound to maintain appropriate security standards and may only use the data for the specific purposes we authorise.

We may also disclose information when required by law, for example to regulatory authorities, law enforcement agencies, or licensing bodies in connection with anti-money laundering, responsible gambling, or other legal investigations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your experience. These may include strictly necessary cookies that enable core functionality, analytical cookies that help us understand how the site is used, and marketing cookies that allow us to deliver relevant promotions.

You can manage your cookie preferences through the settings panel on our website or via your browser controls. Please note that disabling certain cookies may affect the performance and features available to you.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or unlawful processing. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we continually work to maintain robust safeguards.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, to ask for erasure of your data in certain circumstances, and to object to or restrict particular types of processing. You may also request that we transfer a copy of your data to you or to another organisation in a structured, commonly used format.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law and may ask for proof of identity to protect your privacy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. This period varies depending on the type of data and the nature of our relationship with you. Once retention is no longer justified, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

Contacting Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please reach out to our support team through the live chat facility or by using the contact form available on the website. We are committed to addressing your queries promptly and transparently.

This policy is effective as of March 2025.